Refunds are not offered for items that have been handmade to order such as our sweatshirts or personlised with a name or phrase unless goods have arrived damaged.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note that, 

• Any Product(s) returned must be sent to us within 14 days from the date you notify us of your intention to return the Product(s).
• Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
• Any faults or damages must be reported to us before usage.
• All Products are inspected on return. When trying on clothing, please be careful with the product and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne, etc.). 
• Returned Products must be unworn and unwashed.
• Please keep your orders separate as returning more than one order in a parcel, it may cause a delay to your refund.

We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged. We will not accept returned mugs,glasses or tumblers that show any signs of being used or drank from due to hygiene safety.

If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.

You can always contact us for any return question at shannah@wiwtdesign.com

Returns process normally take 7-10 days.

 

Damages and issues
Please inspect your order upon received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.